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POLICY & Faq

blog-2 10 APR

Policy

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of yourinformation, at anytime, by contacting us at info@letslaundry.com or mailing us at: Let's Laundry U-15/26, DLF Phase-|||, Near Mother Dairy, Gurugram, HR, 122002, India

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@letslaundry.com.

[U-15/26, DLF Phase-|||, Near Mother Dairy, Gurugram, HR, 122002, India]

FAQ

What services do you offer?

we offer: laundry pick-up, wash and fold, iron (optional) and delivery.

Are your detergents and chemicals safe for sensitive skin? What about the environment?

We use mild detergents and chemicals recommended for sensitive skin. These detergents do not harm the environment.

What other products will you use in my laundry?

Apart from using water softening plant for the laundry, which lessen the hardness of water, we use a liquid fabric softener (also safe for sensitive skin/environment), a non-chlorine bleach/color booster (similar to Oxy Clean), neutralizing agent (to neutralize the alkalinity of the detergent) and a mild fragrance booster (optional).

Do you separate laundry by color?

Yes. We will separate lights from darks and white as well. We will wash all items on a warm/cold setting to provide a clean that is gentle yet effective.

Do you iron?

Yes, if a piece is separated and marked for ironing, we will iron for a small additional fee.

Do you offer dry cleaning?

Yes

Do you hang clothing?

We fold all clothing. If you prefer to have certain items hung up, we can do that at no additional cost if you communicate that to us verbally via the phone or in writing via the forms on the website and provided that you supply the hangers or we will provide hangers for little extra charges.

Will you mix my clothing with the clothing of others?

No, your clothing will be washed alone because our motto is no mixing of clothes.

Will you clean the laundry equipment in between each customer?

Yes, after each load we will clean the washer and dryer.

What happens if I am missing an item after a wash and dry service?

Call us immediately once you notice something is missing. However, washing and tagging each customer’s clothing individually as well as cleaning the equipment in between each customer’s laundry load prevents this type of issue. However, we are human and it is possible that every now and again an error will occur. We will do everything possible to locate your item and get it back to you within 24 hours. If we don’t get it to you within 24 hours of your call, your next wash is free!

How can you tell if my clothing needs special care?

Any clothing requiring special care should be placed in a separate bag inside of the larger bag with a “special care” tag. Please tell us about your special care requests either verbally by phone or in writing using either the form provided on the website or in an e-mail.

What about delicate items like sweaters

If you would like something specially done with your clothes, we will be more than happy to accommodate if possible. We will air dry, low heat dry, wash in delicate cycle, and wash separately. Please isolate the specific garments you want special care for – this will help us make sure we get the right ones.

What if I give you something brand new?

Please let us know when you are washing something for the first time. We will be happy to wash it separately (at no extra charge). This will prevent colors from running on your other clothes.

My laundry item was damaged in your care, how can you fix this?

After determining that the damage was in fact done by our laundry machines and/or handling we will reimburse you fully for your item - according to IFI standards. Reimbursement for damaged items is performed at the discretion of the local manager